Refund Policy

We appreciate your trust in Rawcult, and we want to ensure your satisfaction with your purchase. Our refund policy is designed to provide clear guidelines on how refunds are handled. Please take a moment to review the following information.

1. Eligibility for Refunds:

  • Refunds are applicable within 7 days from the date of purchase.
  • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.

2. Refund Process:

  • To initiate a refund, please contact our customer service team at rawcult.team@gmail.com.
  • A Return Authorization (RA) number may be required for processing your refund.
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a reasonable timeframe.

3. Non-Refundable Items:

  • Certain items are non-refundable, including:
    • Personalized or custom-made items.
    • Gift cards.
    • Downloadable software products.

4. Late or Missing Refunds:

  • If you haven’t received your refund within the expected timeframe, please check your bank account or contact your credit card company. There may be processing time before the refund is officially posted.
  • If you’ve done this and still have not received your refund, please contact us at rawcult.team@gmail.com.

5. Cancellations:

  • Orders that have already been processed and shipped cannot be canceled. If you wish to cancel an order, please contact us as soon as possible, and we will do our best to assist you.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.

7. Contact Us:

  • If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer service team at [customer service email or phone number].

Rawcult reserves the right to update or modify this refund policy at any time without prior notice. Please review our policies regularly for any changes. Thank you for choosing Rawcult—we appreciate your business!